Privacy Policy

Effective Date: 20th Feb 2026

Richters Market Company ("Richters Market," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, subscribe to our services, or otherwise interact with our online, digital farmers market platform.

This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy laws.

1. About Richters Market Company

Richters Market Company operates an online, digital market offering a monthly subscription service and one-time purchases. Our platform hosts multiple independent vendors. We warehouse inventory, process orders, and provide order fulfillment and delivery services directly to customers.

2. Information We Collect

We collect only the personal information that is reasonably necessary for the purposes identified below.

a) Information You Provide Directly

Name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely by third-party payment processors; we do not store full credit card numbers)
Account login credentials
Subscription preferences and order history
Communications with us, including customer service inquiries, feedback, and survey responses

b) Information Collected Automatically

IP address
Browser type, operating system, and device information
Website usage data, such as pages visited, time spent, and referring URLs
Cookies and similar tracking technologies

c) Vendor-Related Information

If you are a vendor on our platform, we may collect:

Business name and contact details
Banking and payment settlement information
Product, inventory, and pricing information
Transaction, fulfillment, and performance data

3. How We Use Your Information

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:

Creating and managing customer and vendor accounts
Processing subscriptions, orders, payments, and deliveries
Warehousing, fulfilling, and delivering orders
Communicating with you regarding orders, subscriptions, service updates, and account-related matters
Providing customer support
Improving our website, services, and user experience
Administering vendor relationships and marketplace operations
Sending marketing or promotional communications, where consent has been provided or where otherwise permitted by law
Detecting and preventing fraud or security issues
Complying with legal, regulatory, and contractual obligations

4. Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Consent may be expressed or implied, depending on the sensitivity of the information and the context.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information provided below. Withdrawal of consent may limit our ability to provide certain services.

For marketing communications, you may withdraw consent at any time by using the unsubscribe link included in our emails or by contacting us directly, in accordance with Canada’s Anti-Spam Legislation (CASL).

5. Disclosure of Information

We do not sell personal information. We may disclose personal information in the following circumstances:

a) Service Providers

We may share personal information with trusted third-party service providers who assist us with:

Payment processing
Order fulfillment and delivery
Website hosting and analytics
Customer support and communications

These service providers are authorized to use personal information only as necessary to perform services on our behalf and are contractually required to protect personal information in a manner consistent with applicable privacy laws.

b) Vendors

Where applicable, relevant order and delivery information may be shared with vendors selling products through our platform, solely for order fulfillment, quality control, and customer service purposes. Vendors are contractually required to use customer information only for authorized purposes and to safeguard it in accordance with applicable privacy laws.

c) Legal and Regulatory Requirements

We may disclose personal information where required or permitted by law, court order, or regulatory authority, or where necessary to protect our legal rights, enforce agreements, or prevent fraud.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember user preferences
Analyze website traffic and usage patterns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of our website.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, accounting standards, or operational requirements. Retention periods may vary depending on the type of information and legal obligations.

When personal information is no longer required, it is securely destroyed, erased, or anonymized.

8. Data Security and Cross-Border Processing

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Personal information may be processed or stored by third-party service providers outside of Canada. In such cases, personal information may be subject to the laws of the jurisdiction in which it is processed or stored. We take reasonable steps to ensure that such service providers offer a comparable level of protection to that required under Canadian privacy laws.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure.

9. Access, Correction, and Complaints

You have the right to request access to, and correction of, your personal information held by us, subject to limited exceptions under applicable law. Requests must be made in writing using the contact information below.

If you have a complaint or concern regarding our privacy practices, we encourage you to contact us first so we can address the issue. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Richters Market Company

45 Wilson Avenue, Belleville Ontario K8P 1R7

Email: contact@richtersmarket.ca